Q: Where can I buy Aqua Lung dive gear?
A: Aqua Lung dive gear is only available through Authorized Aqua Lung Dealers and online through the Aqua Lung Store. You can find a dealer near you by using the Dealer Locator function on this website.
Q: Why should you buy from an authorized dealer?
IMPORTANT: Please be aware that not every business that advertises and sells Aqua Lung branded products is an Authorized Aqua Lung Dealer.
Retailers that offer to sell and ship Aqua Lung or affiliate branded life support products by mail in response to mail, telephone, or Internet orders ARE NOT AUTHORIZED AQUA LUNG DEALERS. See Internet and Mail Order
Q: Do I have to purchase Aqua Lung equipment from an Authorized Dealer?
A: Yes, for more information regarding this please see the Important Notice about mail order and internet sales of our products.
Q: Is Leisure Pro or Leisurepro.com an authorized Aqua Lung dealer?
No. Leisure Pro is NOT an authorized Aqua Lung dealer nor do we sell Aqua Lung, Sea Quest, Suunto or Apeks branded products to Leisure Pro. See www.aqualung.com/leisurepro .
Q: What is the best way to determine equipment size and fit?
A: Aqua Lung provides wetsuit and BC size charts to assist with getting the proper fit. Due to body shape variations, it is recommended that the item be tried on at your local Aqua Lung Dealer before making your final purchase
Q: Where can I find documentation on the Lifetime Warranty on Aqua-Lung/US Divers cylinders made from T6351 alloy
A: Click here to download the Lifetime Warranty on the T6251 alloy cyclinders
Q: Where is the serial number on my Aqua Lung dive gear?
A: Depending on the product the serial number could be in a variety of places. An explanation of serial number locations is available in the Warranty and Registration section of this website.
Q: How do I register my new dive equipment?
A: The most efficient way to register your product is via our online Product Registration on this website. Product Registration can be found under the "support" button at the top menu. On occasion there may be special offers available for the registered product, that are available only through Online Product Registration. If you are not able to register your product online, Mail in Product Registration is also available. When you purchase a regulator, alternate air source, buoyancy compensator, or dive computer from an Authorized Aqua Lung America Dealer, you will find a Product Registration Card in the box. Please fill out this card and mail it in within 15 days from the date of purchase.
Q: What is the warranty for my new Aqua Lung dive gear?
A: The warranty varies depending on the type of gear you purchased. Go to the Warranty and Registration section of this website for further information.
Q: What is the Free Parts for Life Program?
A: Go to the Warranty and Registration section of this website for further information regarding Free Parts for Life Program .
Q: How can I obtain an Owner's Manual for a particular product?
A: Owner's manuals are available as a free download from the Technical Library on this website.
Q: Where can I get my Aqua Lung, Seaquest, Apeks or U.S. Divers product serviced?
A: We have many Authorized Aqua Lung Dealers around the country that can service your equipment. You can use the Dealer Locator at the top of this website to find the dealer nearest you.
Q: How do I sign up for an Aqua Lung Repair course?
A: Only authorized Aqua Lung Dealers and some Military dive lockers are allowed to take authorized repair courses.
Q: How do I buy repair parts for my Aqua Lung product?
A: It is our policy only to sell repair parts to authorized Aqua Lung Dealers. There are no exceptions to this policy.
Q: Where can I get parts for older Double Hose Regulators?
A: Aqua Lung no longer has parts for the older double hose regulators. There are a few places that specialize in vintage SCUBA equipment and repairs. Try visiting Vintage Scuba Supply.
Q: Can I use an Aqua Lung regulator with Nitrox, EAN, Safeair?
A: As of June 2002, all Aqua Lung regulators are approved for use with Nitrox to 40% out of the box. For more information regarding Nitrox and Aqua Lung regulators go to the Nitrox Compatibility document in the Regulator portion of Technical Library .
Q: Can the Sure-Lock weight system be added to my current BC?
A: Unfortunately we are not able to retrofit the Sure-Lock weight system onto older model BC's.
Q: Can I get a replacement bladder for my older model BC?
A: Replacement bladders are no longer available for any older model BC. We do stock replacement bladders for our current double bag BC's (2002 model year forward).
Q: My BC air-cell/bladder has been punctured and is leaking air, Can it be patched?
A: The BC will have to be evaluated to determine if the size and location of the puncture is safe to patch. Your nearest Aqua Lung Dealer will be able to perform this service. Enter your ZIP/Postcode or City,State in the dealer locator at the top of the website.
Q: What is the proper care and maintenance of my BC?
A: In addition to rinsing the outside of the BC with warm fresh water, the inside must also be rinsed thoroughly to stop the formation of salt crystals inside the BC. Line dry completely and store partially inflated in a cool dry place away from heat, electric motors and other sources of ozone. Also to maintain the safe operation of the BC, annual service/inspection by an Authorized Aqua Lung Dealer is required. This is also a prerequisite to retain the warranty
Q: Who can service my Monitor 1 or 2 dive computer?
UNDERSEAS SCUBA CENTER |
SEA SPORTS, INC. |
DIVERS UNLIMITED |
INDIAN ROCKS TACKLE SHOP |
AQUATIC CENTER GAINESVILLE |
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Q: Why does my Vyper Air computer display the word "FAIL" in the lower left corner?
First, take comfort in the fact that the computer itself has not failed, rather, the link with the transmitter has failed. In most cases it can easily be remedied.
**All this information is also located in the users manual, pgs 19-20**
Q: Do you have a Suunto Dive Manager Troubleshooting Guide?
A: You can find information on our Suunto Dive Manager here
Q: Who can service my Monitor 2+ or 3 dive computers?
A: Aqua Lung is no longer servicing Monitor 2+ or 3 series of dive computers. We have an agreement with Uwatec (The original manufacturer) to service those units. You can contact them at 800-467-2822.
Q: Who can service my Suunto dive computer?
A: Your local Aqua Lung dealer can perform basic service on your computer.
Here are some other authorized Suunto service centers for basic and more technical servicing.
Q: Where can I get assistance with the Suunto Dive Manager software program?
A: For any information regarding Suunto products, please visit their web site's FAQ under the title Help Desk.
Q: Can I change the battery on my Suunto dive computer myself?
A: The battery is user changeable on all of the Suunto Dive computers with the exception of the following models: D9, D6, Stinger, Spyder, Companion, and SME. When changing the battery YOU MUST USE THE APPROVED BATTERY KIT for that model. Battery kits are available through your local Aqua Lung dealer which can be found using the Dealer Locator service in the left side navigation of this website.
Q: Do you have a Trade-In or Upgrade Program for older dive computers?
A: We do not currently have a trade-in or upgrade program at this time.